Some key things to know about India's BPO industry:
Scale - Indian BPO industry has more than 3 million employed people and earns more than $90 billion as turnovers each year. It is an agent for the client based in all corners and heavily invested worldwide.
Cost reduction - The main reason for companies to outsource to India is the opportunity to have bare savings up to 50% while these companies go on the outsource. This is caused by abundant human resources and competitive wages in India. This is the reason why the majority of international businesses are attracted to investing in it.
Range of Services - Indian BPO firms offer a very wide range of services including:
Customer service & support - addressing customer’s queries, tech support, managing complaints & feedback.
Back office services - Data entry, processing, paperwork handling, managing data bases & records.
IT & Software services - Testing of software, technical support, coding, knowledge work, e.g. mobile or web application development.
Business analytics - Statistics, finance, and reporting.
Creative production - Animation, graphic design, content writing & development.
Healthcare BPO -Care management, patient records, medical billing & coding, appointment scheduling and record keeping.
HR outsourcing - staffing, compensation payroll, and bonus administration.
Vertical Specialization - From the yearly trajectory, Indian BPO firms have accumulated the advanced knowledge on such client industries as banking, insurance, retail, telecom etc.
Hence, India provides BPO services on a large scale at the comparatively lower costs compared to the global organizations which enable them to facilitate India's talent capital and operational efficiency. The manifestation of this is the fact that the industry continues to grow at a rapid pace.
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