India is the preferred destination for BPO services, as there are increasing number of World-wide companies try to do their non-core processes by outsourcing them to India. India has a wide range of business service providers to help the business around the world.
If you're considering outsourcing tasks to an Indian BPO company, consider Infosearch BPO Services. Infosearch is an ISO certified 19 year old BPO outsourcing company specialized in providing more than 30 services including BPO services, Back office services, Customer services, Annotation and Data services.
Here's a guide to make the process smooth:
1. Identify Your Needs:
What tasks are you interested to outsource to
a BPO company? BPO can help you with any customer service action whether it is
data capture or software input through the outsourcing the entire task or only
some activities of it to the third party.
2. Research BPO Providers:
Narrow your search to those companies, which
have been in the market for several years, and have tried all available options
to achieve success in your field of work, especially covering the questions in
that you are interested. You can also read reviews and compare prices.
3. Communication is Key:
It needs to be clearly expressed in the
agreement the goals and timeline of the contract, so the parties may easily
resolve any discussions over the boundaries of deliverables and the budget. Consolidate
common reporting sources for up-to-date and "hands-on" cooperation.
4. Leverage Time Zone
Differences:
There is a time differences between your
country and India and this could be the advantage. BPO companies employ
representatives to work in shifts to serve your business 24 x7.
5. Quality Control Measures:
Inform BPO about all the quality control
stepping stones necessary. Set the key performance indicators, a performance
measurement process and finally produce work by following the quality standard.
Additional Tips:
You may go for a pilot project first that
includes a completed small task, so you could get an idea of collaboration on a
bigger scale that may be the offer to the public.
Allocate your resources for training of your BPO team by your tools and terms of relevance for proper communication.
Good relationship between your business process outsourcing partner can be the key driver for the success associated with outsourcing.
Once those actions have been done, you have the option to outsource those administrative tasks to Indian BPO companies that are both experts as well as highly cost-effective to take care of your operations and focus on main business processes.
