The journey of BPOservices in India from the advent has been of a great milestone in the world's outsourcing front. India is now reckoned as the leading locations of BPO and each client needs various services ranging from the rest of world's effort.
Infosearch BPO Services was founded in early 2000s and is growing steadily since then. Infosearch has seen and implemented all that discussed in this article. Visit Website to know more about the company, the services that we provide and the advantages that you can get when you outsource your services to us.
Here is a comprehensive
overview of the evolution of BPO services in India:
1. Early Years (1990s): The foundation of BPO
industry in India can be traced back to the early 1990s, when multinational
companies started to offshore their non-core/non-discipline operations to
service providers in India. At the same time as the voice-based assistance was
first introduced the remit was predominantly in inbound calls for support and
marketing.
2. Growth Phase (2000s): The major
breakthrough in outsourcing in India was a few years later in the first decade
of the 21st century. The expansion has been attributed to various reasons among
which include the country’s huge English-speaking population, cost
effectiveness, availability of a highly skilled human resource and connectivity
improvements. Indian outsourcing companies soon provided services of back-end
tasks, including finance and accounting, HR & admin, data processing and
IT.
3. Emergence of Specialized Services: With
time, BPO industry in India developed and become more market-ready at offering
many specialized services, e.g. healthcare, legal process outsourcing,
engineering services, market research, and analytics. This shift toward the
higher value services has actually worked in aid of India whereby it is now
seen what is now seen as a knowledge process outsourcing (KPO) destination.
4. Geographic Expansion: In the beginning,
BPO services were mostly downtowner in the big cities of the country like
Bangalore, Chennai, and Delhi. But, in the meantime, as the industry started to
grow, service providers are now setting up centers of delivery in more
developed second and third tier cities, which make this service cheaper and
offers a wider talent pool.
5. Technology Adoption: Technological
advances were fully exploited by the Indian BPO companies who machine learning,
artificial intelligence, and robotic process automation (RPA) in order to boost
their efficiency and offer better services. This trend of move to digital
transformation has granted the Indian BPO companies the possibility of the
creation and the delivery of the innovative services and to compete
successfully in the international market.
6. Focus on Quality and Compliance: Indian
BPO service providers have altogether placed quality and compliance in top
priority in order to fulfill customer demand and satisfy their clients. They
are working on their diverse quality management systems that afford them ISO
and Six Sigma, and also, they obey international data protection and privacy
rules.
7. Expansion into Global Markets: Indian BPO companies broaden their global footprint by creating a body of the delivery centers in other countries as well. This has been a central feature to keep up with the different needs of clients ranging in regions and offer their services on localized capacities.
8. Shift towards Value-added Services: Within the last few years the Indian BPO services have stepwise moved to the non-transactional side of things and they now extended these value-added services like consulting, optimization of processes by addressing the challenges and transformation in digital. This change is allowing them to become clients’ key, strategic partners, and offer full-cycle support.Indian BPO industry has been working on a strong foundation of factors like cost advantages, skilled manpower, technological capabilities, and dedication to quality. The BPO segment in India still finds itself as an integral part of the service industry contributing to different services as well as coming up with new solutions for their worldwide customers.
